Política de envio

Effective Date: August 1, 2026

At Universal Camping-Car & Equipment, we are committed to providing reliable and efficient delivery services across Europe. Please read this Shipping Policy carefully before placing your order.

1. Delivery Areas

We currently deliver to customers throughout Europe. If you are located outside our standard delivery area, please contact us before placing an order to discuss available shipping options.

2. Order Processing

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on product availability, order volume, and the nature of the product.

If additional information is required to complete your order, our team will contact you promptly.

3. Shipping Times

At Universal Camping-Car & Equipment, we are committed to fast and reliable delivery throughout Europe.

Estimated delivery times are:

Portugal: 1–3 business days
All other European countries: 2–5 business days

Delivery times begin once your order has been confirmed and payment has been successfully received.

While we make every effort to meet these delivery estimates, delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather conditions, customs procedures (where applicable), transportation disruptions, public holidays, or force majeure events.

If an unexpected delay affects your order, our customer support team will keep you informed and provide updates on your shipment.

4. Delivery of Heavy Equipment

Products such as Mini Excavators, Forklifts, Telehandlers, Motorhomes, and Caravans require specialized transport.

Our logistics team will contact you after your order has been confirmed to arrange a suitable delivery date and ensure that the delivery location is accessible.

The customer is responsible for ensuring there is adequate access and sufficient space for unloading.

5. Shipping Costs

Shipping costs are calculated based on:

Product type and dimensions
Delivery destination
Transport requirements

Shipping charges will be displayed during checkout or included in your quotation before payment.

6. Inspection Upon Delivery

Please inspect your order immediately upon delivery.

If you notice any visible damage, missing items, or delivery issues, record this with the carrier where possible and notify us within 48 hours by email at contact@universalcampingcar-equipment.com.

Providing photographs of any damage will help us resolve your claim more efficiently.

7. Failed Deliveries

If delivery cannot be completed because of incorrect information, restricted access, or the customer's absence where attendance is required, additional delivery or storage charges may apply.

8. Ownership and Risk

Ownership of the product transfers to the customer once full payment has been received.

Risk of loss or damage passes to the customer upon delivery, unless otherwise required by applicable law.

9. Delays

While we make every effort to deliver orders on time, Universal Camping-Car & Equipment cannot be held responsible for delays caused by circumstances beyond our reasonable control.